FREE SHIPPING & RETURNS
ON ALL TUSHBABIES

Shipping

How long does shipping take?

All orders placed before 12pm MST will be processed that day; orders placed after 12pm MST will be processed the following business day. Our fulfillment centers are not open on weekends or holidays, and any orders placed on a weekend or holiday will be processed the following business day. 

Once your order is processed and shipped, you’ll receive your tracking information via email. Shipping can take 3 to 7 business days. Please note that once in transit, some shipping carriers may face their own delays that we cannot control once your order has been shipped.

Do you ship internationally?

Yes, we ship to most of the world! International shipping costs will be automatically calculated at checkout. Duty prices and payments vary by country.

Do you ship orders to the UK & EU?

Yes! Shipping to the UK & EU is handled through Passport Shipping.

How long does it take to ship to Alaska and Hawaii?

All orders to Hawaii and Alaska are sent 2-day shipping. Please refer to our order processing and fulfillment information above to determine an estimated arrival date. 

Where is my order shipping from?

We ship from Utah & Tennessee. Orders typically ship from whichever location is closest to you to ensure that they arrive as quickly as possible!

Do you offer free shipping?

We offer fast and free shipping for orders over $50 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside of the United States are subject to taxes and duties that are paid for by the customer.

Tushbaby

Is there an age or weight limit for Tushbaby?

Tushbaby can be used to carry children 0-3 years old, or up to 45lbs. As early as infancy, Tushbaby can be used for feeding and nursing support. Once your little one has full head and neck support, they can be carried in Tushbaby’s front-facing, side-facing, and face-to-face positions. 

How long is the waistband?

Tushbaby’s waistband is 46 inches long, but you lose a few inches where the two sides overlap to secure the Velcro. It fits a 43-inch waist and can be made longer with our Waistband Extender.

Is there an option for a longer waistband?

Yes! Our Waistband Extender attaches to the Velcro and buckles on the Tushbaby's waistband to add up to 23 inches in length. They are sold separately and come in a range of colors and fabrics for $14.99-$17.99.

Please note, the Waistband Extender only ships free when purchased with one or more Tushbabies.

What's the difference between Tushbaby and the cheaper hip seats on Amazon?

We're not going to sit here and bash other brands that have jumped on the hip seat bandwagon, but we will tell you that every Tushbaby is made with craftsmanship, high-quality materials, and love. Unlike other brands that cut corners on quality to make their products less expensive, we've prioritized supporting both babies and their caregivers, and have gone through rigorous safety testing. Tushbaby is owned and operated by two moms from California who believe you get what you pay for, and that you and your baby deserve only the best!

Is there Velcro on the waistband belt?

Yes, because it’s safe, secure, and we love the sound of it.

What is a hip seat?

A hip seat is a simple baby carrier that wraps around your waist and sits above your hips to help you carry your baby more comfortably, and with less hassle. Hipseat carriers also offer added convenience with built-in storage compartments, making it easy to carry your and your baby's items along with you without having to lug around a diaper bag.

Is it machine washable?

While all of our Tushbabies are easy to clean, some need a little extra love due to the quality of the fabric. Always be sure to empty the storage pockets, remove the plastic insert, and fasten the velcro before washing.

Here’s a breakdown of how to wash our Tushbabies:
- Velvet and Polyester: Wash with cold water on gentle cycle only. Air dry flat. Do not put in dryer.
This applies to Grey, Black, Black & Gold, Chambray, Blue Stripe, Charcoal, Sable, & Silver.

- Vegan Leather: Wipe-down or hand wash with mild soap and water.
This applies to Cognac, Cream, Sand, and Vegan Leather Black.

- Snow Leopard & Tweed: Wipe-down or dry clean only. Do not machine wash.

Is it hands-free?

Tushbaby on its own is not hands-free, and a caregiver must keep one hand on the child at all times; but now, you can take your Tushbaby hands-free by adding The Snug attachment! This 2-in-1 combo converts the Tushbaby to a full carrier, giving you all the benefits of a hip seat with the convenience and comfort of a wrap.

Do you make one for Twins?

Tushbaby is meant to carry one child at a time. Parents of twins are often buying two—one for each parent to wear.

What are the different carry positions and age ranges?

You can use the Tushbaby in 4 carry positions ranging from newborn to 36 months. Remember to wear it high and tight above your natural waist for the most comfortable position.

Tushbaby carry positions

Tushbaby Specs

Is Tushbaby right for me?

If you have a medical condition or are unsure if Tushbaby is the right product for you, we recommend consulting your doctor before purchasing or using it. If you have pain before or during use, you should not continue using Tushbaby. We also recommend switching the side that the seat is on and taking breaks after prolonged use.

If you have trouble with stability or walking, we do not recommend using Tushbaby.

Are the materials safe for babies?

Aww, you’re a good caregiver. Yes, Tushbaby has been approved by global-wide safety standards and verified through SGS testing. SGS is a world-leading inspection, verification, testing, and certification company.

Is there a user manual for this thing?

You bet. Download our short-and-sweet instructions right here. (It’s a pretty simple product.)

Download

Is there an instructional video?

Not just one! We have a few instructional videos that will help you with all the features, tips, and tricks for your Tushbaby. Make sure to wear your Tushbaby high and tight above your natural waist for the most comfortable carry position.

Do you use flame retardants?

Tushbaby uses low-flammability materials like nylon and polyester, but we don't add flame retardants to our products, which can do more harm than good.

Does Tushbaby meet Government Safety Standards?

Yes. Tushbaby has been approved by global-wide safety standards and verified through SGS testing. SGS is a world-leading inspection, verification, testing, and certification company.

The Snug

Is there a weight or age range for using The Snug?

The Snug offers two positions to carry your child hands-free up to 36 months old. Children weighing between 12-45lbs can be comfortably positioned in the face-to-face position, while those weighing 16-45lbs can see the world in the front-facing position.

Do not use The Snug in the front-facing position until your child has full head and neck control.

How does The Snug secure the baby?

The Snug connects to both sides of the Tushbaby carrier’s hipseat using straps with locking buckles that are permanently attached to The Snug. After the baby is placed on the Tushbaby’s seat, the wearer arranges The Snug's shoulder straps to create an "X" across their back before buckling the straps on the sides of the wearer’s torso.

For added safety, the neck support can be snapped closed to ensure the baby's airway remains unobstructed. The base of The Snug can also be manually cinched to better fit the baby’s legs and bottom.

Is there a user manual for this thing?

Of course there is! You can download it here or learn more from our instructional video.

Where can I store my Snug when I’m not using it?

The Snug easily folds and tucks into Tushbaby’s under-seat storage pocket when not in use.

Will the Snug fit me if I am plus-size?

Yes! The Snug’s side straps and shoulder straps can be adjusted up or down as needed for the most secure fit. It fits both petite and plus-size caregivers—if your Tushbaby hipseat needs some more length around the waist, you can purchase our Waistband Extender to add up to 23 extra inches to the waistband.

Is it adjustable for caregivers of different body sizes?

You bet. Tushbaby and The Snug can accommodate all shapes and sizes, petite and plus-size caregivers included. The Tushbaby Hipseat's waistband can be adjusted to fit snugly above the caregiver's natural waist, while The Snug’s side straps can be fine-tuned for a tight fit across the baby. The shoulder straps can also be moved for optimal comfort, and any extra webbing can be neatly rolled up and secured in elastic loops. 

Is it designed to be breathable, especially in hotter climates?

Just like your favorite thin t-shirt, The Snug is made with a breathable knit material for a comfortable wearing experience.

What material is The Snug made from?

The Snug is made from a soft and stretchy blend of rayon, polyester, and spandex for easy carrying and easy cleaning.

Material content: 60% rayon, 35% polyester, 5% spandex

How do you wash and care for The Snug?

To clean your Snug, simply machine wash cold on delicate cycle and lay flat to dry.

Snug Specs

Can I use The Snug with other carriers?

Nope! The Snug is meant to be used exclusively (and safely) with your Tushbaby hipseat carrier. And never, ever use the Snug as an independent carrier without your Tushbaby.

Has The Snug passed any safety tests or certifications?

Yes. The Snug Attachment has been independently tested to and meets standards for ASTM F2236. In simple terms, this means we've made sure it's both comfortable and safe for you and your baby.

Can I use The Snug as a back carrier?

The Snug must only be worn on the front of your body, with baby facing in or facing out.

Are there any safety tips or precautions to take note of when using The Snug?

Safety first, always. Keep these points in mind:

  • The Snug MUST be used with The Tushbaby Hipseat Carrier.
  • Baby must sit face-to-face until they can hold their head upright.
  • Be sure your baby's nose and mouth are uncovered, open, and free of obstruction to provide a clear source of air for breathing. Baby should always be visible and kissable. 
  • Ensure your baby is properly positioned with legs straddling the seat, your waist, and/or is in a supported position.
  • Always check to make sure the product is undamaged and that all fasteners are securely closed. 
  • Never hesitate to contact us with any questions about how to safely use your Snug.

Snug + Tushbaby combo

Is the combination suitable for all ages up to 3 years, similar to the standalone Tushbaby hipseat carrier?

Attaching the Snug to your Tushbaby Hipseat Carrier converts it into a hands-free soft carrier that can be used for children up to 3 years old. The Snug is not suitable for newborns, but can be used in the face-to-face position once your infant reaches 12 lbs. Remember that baby must sit face-to-face until they can hold their head upright. Once they have full head and neck control, they can be carried facing out.

Are there any situations or activities where it's recommended to use just the Tushbaby without The Snug?

That’s the beauty of this carrier combo: you can choose how you want to carry, whenever, and wherever!

For those up-and-down, all-around moments like trips to Disney, zoos, or walks, many customers love using the Tushbaby on its own. When you need both hands, whether for grocery shopping, naps, housework, or holding onto another set of little hands, The Snug offers the perfect hands-free babywearing solution.

However you choose to carry, The Snug folds and fits into Tushbaby’s under-seat pocket, so transitioning from hands-free to hip-carrying is a breeze.

Returns & Warranty

What’s the return policy for the Tushbaby Carrier?

We have a 30-day return policy for the Tushbaby Carrier. If you’re looking to send yours back, simply head over to our Returns Portal, fill out your email and order number, and we'll hook you up with a prepaid return label (Prepaid labels apply to USA orders only. For international returns, please refer to our Return Policy).

All returns must include original retail packaging, user manual, and tags attached. Once we’ve received your return, we’ll process your refund within 10 business days. If you send your Tushbaby back without the original tags, we can’t accept your return for safety reasons.

If you have additional questions, please email us at customerlove@tushbaby.com.

What’s the return policy for the Totebaby?

We have a 30-day return policy for your Totebaby. If it turns out that Totebaby isn’t your bag, email us at customerlove@tushbaby.com to get your return started. Totebaby return shipping is paid by the customer. All returns must include the original retail packaging, dustbag, and tags attached.

Once we’ve received your return, we’ll process your refund within 10 business days. If you send your Totebaby back without the original tags, we can’t accept your return for quality assurance reasons. For any additional questions, please email us at customerlove@tushbaby.com.

What’s the return policy for the Changing Pad?

Our changing pad is not a case of “try before you buy,” and you can probably guess why. For sanitary reasons, we can’t accept returns.

What’s the return policy for the Paci Pod?

To prevent the spread of germs, we don’t accept Paci Pod returns. But
try using it to hold lipstick or cash if you’re not using it for
pacifiers!

What's the return policy for the Waistband Extender?

We have a 30-day return policy for your Waistband Extender. If you'd like to return, head over to our Returns portal, fill out your email and order number, and we'll send you a prepaid return label. To cover our return shipping and restocking fees, we’ll deduct $5 from your purchase order. All returns must include the original retail packaging and tags attached.

Once we’ve received your return, we’ll process your refund within 10 business days. For any additional questions, please email us at customerlove@tushbaby.com.

What's the return policy for the Clutch?

The Clutch is final sale only.

What's the return policy for The Pack?

We have a 30-day return policy for your The Pack. If it turns out The Pack isn’t your bag, email us at customerlove@tushbaby.com to get your return started. The Pack return shipping is paid by the customer. All returns must include the original retail packaging, and tags attached.

Once we’ve received your return, we’ll process your refund within 10 business days. If you send your Pack back without the original tags, we can’t accept your return for quality assurance reasons. For any additional questions, please email us at customerlove@tushbaby.com.

How do I process a return or exchange?

We’ve made it easy for you! Follow THIS LINK to start your return or exchange, and print out your prepaid return label.

What’s your warranty?

All Tushbabies & Waistband Extenders come with 1-year product warranty, which covers any manufacturer defects. All other products have a 90-day warranty. If you need product support or replacement for broken products, please submit a claim via our warranty form. We’ll get you the support you need STAT.

Our warranty doesn’t cover normal wear and tear, misuse, or damages caused by the user. So like, spaghetti sauce stains wouldn’t fly.

Is there a warranty or guarantee for The Snug?

Tushbaby warrants that our products are free from any manufacturing defects in material or workmanship for a period of one (1) year from the original date of purchase.

If you’re in need of warranty, please submit a claim via our warranty form. We’ll get you the support you need STAT. Please note that our warranty doesn’t cover normal wear and tear, misuse, or damages caused by the user.

What is the return policy for The Snug?

We have a 30-day return policy for The Snug. If you’re looking to send yours back, simply head over to our Returns portal, fill out your email and order number, and we'll hook you up with a prepaid return label. All returns must include original retail packaging, user manual, and tags attached.

Once we’ve received your return, we’ll process your refund within 10 business days. If you send your Snug back without the original tags, we can’t accept your return for safety reasons. If you have additional questions, please email us at customerlove@tushbaby.com.

Other

Can I follow you on social media?

YAS. Follow us for deals, steals, dad jokes, and witty one-liners (well, depending on how much we sleep we got).

Will the price appear on the box or packaging slip?

No. We never include the price within your order so that you can easily send directly to gift recipients.

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