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FAQs

Is there an age or weight limit for TushBaby?

TushBaby can be used for kids up to 3 years old, or 44lbs. From 0-6 months, TushBaby can be used as breastfeeding support. Once those little nuggets can hold their own heads up, it’s the perfect place for them to hang out while you hold on.

How long is the waistband?

The waistband is 47.24 inches long. But you lose a few inches where the two waistbands overlap to secure the Velcro. We recommend TushBaby for those with a 44-inch waist or smaller. 

Is there an option for a longer waistband?

Yes our extension belt is sold separately for $14.99 and it allows you to add up to 24 inches in length to the waistband. Please note the Waistband Extender only ships free when purchased with one or more TushBabies. 

Do you ship internationally?

Oh yes we do! Shipping costs will be automatically calculated at checkout. International taxes & duties are not included in the shipping price. 

You say 2-day shipping. When do orders actually go out?

This is maybe the most popular question. Here's what's up: All orders placed before 2pm EST ship out the same day. Orders that come in after 2pm EST will go out the following day. 

Please note that our shipping centers are closed on weekends and holidays. So if you happen to order a TushBaby on a Saturday or on Thanksgiving day your shipment will go out the following business day. Neither FedEx or USPS deliver on weekends.

Where are they shipping from?

We have four different shipping locations within the US: Fresno CA, Carlisle PA, Mesquite TX, & Columbus OH.

What’s the return policy?

Whoa, hey, slow down there buddy — don’t knock it ‘til you’ve tried it! But in all seriousness, we have a 30-day return policy. If it turns out that TushBaby isn’t your bag, just email us at customerlove@tushbaby.com with your return request and order number, and we’ll get the process started and send you a return shipping label. All returns must include original retail packaging, tags and the user manual attached. Once we’ve received your return, we’ll process your refund.

International return shipping is paid by the customer. 

What’s your warranty?

Our carriers come with 1-year product warranty, which covers any manufacturer defects. If you need product support or replacement for broken carriers, email us at customerlove@tushbaby.com with your replacement request, a photo of the defected part, your order number, and your shipping information. We’ll get you the support and stuff you need STAT. Our warranty doesn’t cover normal wear and tear, misuse, or damages caused by the user. So like, spaghetti sauce stains wouldn’t fly here.

What's the difference between TushBaby and the cheaper hip seats on Amazon? 

Every TushBaby is made with craftsmanship, high-quality materials, and love. We've prioritized your baby's hip health, and have gone through rigorous safety testing, and doctor-approval processes. We're not going to sit here and bash other brands that have jumped on the hip seat bandwagon. But if you want to see a side-by-side comparison, take a gander at the infographic below. 

Is TushBaby recommended by doctors?

Why yes it is. We have endorsements from a pediatrician for babies, and a chiropractor for adults.

“TushBaby's hipseat puts the child's hips in the proper "M" shaped position with thighs supported, also known as the "Spread Squat Position”. Sitting with this alignment decreases the risk of hip dysplasia. As a result, TushBaby is an anatomically safe product for babies' bodies.”

- Dr. Andrew L. Nash, M.D.

“I can't tell you how many adult back injuries I've seen that started with ‘So, I was carrying my baby and…’ TushBaby is the perfect product for reducing the muscular strain on the spine while holding young children. Its ergonomic design eliminates the detrimental position parents resort to while carrying their kids — where they push their hips out and curve their spines. If you want to stay out of my office, I highly recommend TushBaby.”

- Dr. Nicholas Cruze, D.C.

"TushBaby has been saving my back and wrist while I multi-task with my baby on my hip. I highly recommend it to all my patients to help balance their body while carrying their little ones."

-Dr. Kseniya Gershberg, DC

Is there Velcro on the waistband belt?

Yes, because it’s safe, secure, and we love the sound of it.

Is there a user manual for this thing?

You bet. Download our short-and-sweet instructions right here. (It’s a pretty simple product.)

Download

Are the materials safe for babies?

Aww, you’re a good caregiver. Yes, TushBaby™ has been approved by global-wide safety standards and verified through SGS testing. SGS is a world-leading inspection, verification, testing, and certification company.

Can I follow you on social media?

YAS. Follow us for deals, steals, dad jokes, and witty one-liners (well, depending on how much we sleep we got).

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