To date, Tushbaby's fulfillment center has not had issues meeting our fulfillment promise of handing off packages to the shipping carriers the same day for all orders placed in the morning. If placed in the afternoon we do our best to hand them off the same day but in many cases they are handed off the next business day. However, our large carrier partners UPS, FedEx and USPS are being inundated with a record-high volume of parcels. As a result, for some orders, we have seen unusually long transit times.
Currently, there is no way for Tushbaby to predict when one of the carriers will fail and for how long. With this in mind, Tushbaby can't issue refunds on transit time guarantees violated by the carriers. It is a known issue amongst the carriers and a factor beyond our control. Please keep this in mind when selecting your shipping method at checkout.
Yes, we ship to most of the world! International shipping costs will be automatically calculated at checkout.
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.
This may be the most popular question we get. All orders placed before 12pm MT are handed off to the shipping carriers for shipment that same day. Orders placed in the afternoon will go out the following business day.
Please note that our shipping centers are closed on weekends and holidays. So if you order a Tushbaby on a Saturday or Thanksgiving, your shipment will go out the following business day. Neither FedEx or USPS deliver on weekends.
If you're shipping to HI & AK all orders are sent 2-day shipping.
We ship from Utah & Tenessee, and your order will typcially ship from whichever location is closest to you to ensure that it arrives as quickly as possible!
Tushbaby can be used for kids up to 3 years old, or 45lbs. From 0-6 months, Tushbaby can be used as breastfeeding support. Once those little nuggets can hold their own heads up, it’s the perfect place for them to hang out while you hold on.
The waistband is 46 inches long. But you lose a few inches where the two waistbands overlap to secure the Velcro. We recommend Tushbaby for those with a 43-inch waist or smaller.
Yes our extension belt is sold separately for $14.99-$17.99 and it allows you to add up to 23 inches in length to the waistband. Please note the Waistband Extender only ships free when purchased with one or more Tushbabies.
Every Tushbaby is made with craftsmanship, high-quality materials, and love. We've prioritized your baby's hip health, and have gone through rigorous safety testing, and doctor-approval processes. We're not going to sit here and bash other brands that have jumped on the hip seat bandwagon. But if you want to see a side-by-side comparison, take a gander at the infographic below.
Yes, because it’s safe, secure, and we love the sound of it.
A hip seat is kinda like fanny pack (also known as a bum bag), but way better. Here's why. A hip seat is a simple baby carrier that wraps around your waist and sits above your hips to help you carry your baby more comfortably, and with less hassle. There's a secure shelf-like seat where your baby sits, while you hold them with an arm. This seat is designed to put your baby's hips in the recommended M-shaped position while taking the strain off of your back, arms, and hips. It's also designed to store items like diapers, wipes, and other essentials inside.
Why yes it is. Remove the plastic insert, throw it in the wash on cold, lay it flat to dry, and your Tushbaby will be good as new. Just make sure to empty the storage pockets first!
Tushbaby is not hands-free. It was designed to allow parents to ditch complicated strap-in carriers that are hard to get on by yourself, and to make it easy for you to "hip carry" and for kids to get up and get down easily while taking the weight off your back and arms. It also carries all your things in the 5 storage pockets!
Tushbaby is meant to carry one child at a time. Parents of twins are often buying two—one for each parent to wear.
You can use the Tushbaby in 4 carry positions ranging from newborn to 36 months. Remember to wear it high and tight for the most comfortable position.
If you have a medical condition or are unsure if Tushbaby is the right product for you, we recommend consulting your doctor before purchasing or using it. If you have pain before or during use, you should discontinue using Tushbaby. We also recommend to rotate wearing Tushbaby on each hip and take breaks after prolong use. If you have trouble walking, or with stability, we don’t recommend using Tushbaby.
Aww, you’re a good caregiver. Yes, Tushbaby™ has been approved by global-wide safety standards and verified through SGS testing. SGS is a world-leading inspection, verification, testing, and certification company.
Why yes it is. We have endorsements from pediatricians, orthopedists, physical therapists, pelvic floor therapists, chiropractors, and even spine surgeons. Below are a few of our favorites.
If you have a medical condition and are unsure if Tushbaby is the right product for you, we recommend you consult with your doctor.
“Tushbaby's hipseat puts the child's hips in the proper "M" shaped position with thighs supported, also known as the "Spread Squat Position”. Sitting with this alignment decreases the risk of hip dysplasia. As a result, Tushbaby is an anatomically safe product for babies' bodies.”
- Dr. Andrew L. Nash, M.D. (Pediatrician)
“I can't tell you how many adult back injuries I've seen that started with ‘So, I was carrying my baby and…’ Tushbaby is the perfect product for reducing the muscular strain on the spine while holding young children. Its ergonomic design eliminates the detrimental position parents resort to while carrying their kids — where they push their hips out and curve their spines. If you want to stay out of my office, I highly recommend Tushbaby.”
- Dr. Nicholas Cruze, D.C. (Chiropractor)
"Tushbaby has been saving my back and wrist while I multi-task with my baby on my hip. I highly recommend it to all my patients to help balance their body while carrying their little ones."
-Dr. Kseniya Gershberg, DC (Chiropractor)
I’ve been a general pediatrican for over 20 years and often have parents, colleagues, or friends show me new products for babies and children. I often like the products. However, when I saw Tushbaby on Shark Tank, I reached out to the company as I had to see for myself if it was really as good as advertised. Surprisingly, it was BETTER. It’s rare to see a product that makes day to day life so much easier for parents, yet is still comfortable for the baby and most importantly safe. Parents of babies have a lot on their plate, and literally a lot to carry. Tushbaby is a game changer. I truly believe Tushbaby will change how new parents carry their babies and will be the new baby carrier standard.
-Jason Bromberg M.D. (Pediatrician)
"As a physical therapist and mama, I love that the Tushbaby offers my low back, neck and shoulders a break while still allowing me to carry my baby. Had I known about this carrier during pregnancy it would have 100% been on my registry!"
- Dr. Betsey Caldwell (Physical Therapist & Postpartum Coach)
You bet. Download our short-and-sweet instructions right here. (It’s a pretty simple product.)
We sure do! Here’s our instructional video - make sure to wear your Tushbaby HIGH and TIGHT ABOVE YOUR HIPS for the most comfortable carry position.
Tushbaby uses low-flammability materials like nylon and polyester, but we don't add flame retardants to our products, which can do more harm than good.
Absolutely. Tushbaby has been approved by global-wide safety standards and verified through SGS testing. SGS is a world-leading inspection, verification, testing, and certification company.
We have a 30-day return policy for the Tushbaby Carrier. If you’re looking to send yours back, simply head over to our Returns portal, fill out your email and order number, and we'll hook you up with a prepaid return label. All returns must include original retail packaging, user manual, and tags attached.
Once we’ve received your return, we’ll process your refund within 10 business days. If you send your Tushbaby back without the original tags, we can’t accept your return for safety reasons. If you have additional questions, please email us at customerlove@tushbaby.com.
We have a 30-day return policy for your Totebaby. If it turns out that Totebaby isn’t your bag, email us at customerlove@tushbaby.com to get your return started. Totebaby return shipping is paid by the customer. All returns must include the original retail packaging, dustbag, and tags attached.
Once we’ve received your return, we’ll process your refund within 10 business days. If you send your Totebaby back without the original tags, we can’t accept your return for quality assurance reasons. For any additional questions, please email us at customerlove@tushbaby.com.
Our changing pad is not a case of “try before you buy,” and you can probably guess why. For sanitary reasons, we can’t accept returns.
To prevent the spread of germs, we don’t accept Paci Pod returns. But try using it to hold lipstick or cash if you’re not using it for pacifiers!
We have a 30-day return policy for your Waistband Extender. If you'd like to return, head over to our Returns portal, fill out your email and order number, and we'll send you a prepaid return label. To cover our return shipping and restocking fees, we’ll deduct $5 from your purchase order. All returns must include the original retail packaging and tags attached.
Once we’ve received your return, we’ll process your refund within 10 business days. For any additional questions, please email us at customerlove@tushbaby.com.
The Clutch is final sale only.
We have a 30-day return policy for your The Pack. If it turns out The Pack isn’t your bag, email us at customerlove@tushbaby.com to get your return started. The Pack return shipping is paid by the customer. All returns must include the original retail packaging, and tags attached.
Once we’ve received your return, we’ll process your refund within 10 business days. If you send your Totebaby back without the original tags, we can’t accept your return for quality assurance reasons. For any additional questions, please email us at customerlove@tushbaby.com.
We’ve made it easy for you! Follow THIS LINK to start your return or exchange, and print out your prepaid return label.
All Tushbabies & Waistband Extenders come with 1-year product warranty, which covers any manufacturer defects. All other products have a 90-day warranty. If you need product support or replacement for broken products, please submit a claim via our warranty form. We’ll get you the support you need STAT.
Our warranty doesn’t cover normal wear and tear, misuse, or damages caused by the user. So like, spaghetti sauce stains wouldn’t fly.
No. We never include the price within your order so that you can easily send directly to gift recipients.
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