To date, TushBaby's fulfillment center has not had issues meeting our fulfillment promise of handing off packages to the shipping carriers the same day for all orders placed in the morning. If placed in the afternoon we do our best to hand them off the same day but in many cases they are handed off the next business day. However, our large carrier partners UPS, FedEx and USPS are being inundated with a record-high volume of parcels. As a result, for some orders, we have seen unusually long transit times.
Currently, there is no way for Tushbaby to predict when one of the carriers will fail and for how long. With this in mind, TushBaby can't issue refunds on transit time guarantees violated by the carriers. It is a known issue amongst the carriers and a factor beyond our control. Please keep this in mind when selecting your shipping method at checkout.
Yes we do! International shipping costs will be automatically calculated at checkout. You'll have the option for DDP (International taxes & duties included in the shipping price) or DDU (International taxes & duties unpaid) at check out.
This is maybe the most popular question. Here's what's up: We ship from 3 locations in the USA and your package will ship from the closest ones to you to ensure fast delivery. All orders placed in the morning are handed of to the shipping carriers the same day. We try our best to get afternoon orders handed off the same day, but in some cases they go out the following business day.
Please note that our shipping centers are closed on weekends and holidays. So if you happen to order a TushBaby on a Saturday or on Thanksgiving day your shipment will go out the following business day. Neither FedEx or USPS deliver on weekends.
Unfortunately the shipping carriers can only deliver 2-3 day within the continental US. If you're shipping to HI & AK the delivery time is typically 3-5 days but can vary and can take up to two weeks, and in rare cases longer.
We ship from Mira Loma, California, Mobridge, South Dakota & Wilmington, OH. Your package will ship from the location closest to you in most cases.
We will do our best to ship your order the same day even when you add gift options, but in some cases it may not ship until the next business day.