For orders of Tushbaby or The Snug, return your order within 30 days—with the user manual and the tags still attached—and we’ll refund 100% of your purchase. We will provide a prepaid shipping label for all Tushbaby Carrier and Snug returns within the contiguous United States at no cost to you.
INTERNATIONAL ORDERS (ALL ORDERS OUTSIDE THE CONTIGUOUS U.S.): Orders shipped outside of the contiguous United States are subject to taxes and duties that are paid for by the customer, and we are unable to provide prepaid return labels for international orders at this time.
Please reach out to customerlove@tushbaby.com if you would like to start an international return/exchange.
INSTRUCTIONS: Enter your email address and order number below to generate your pre-paid return label. Upon receipt of your returned item(s) your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
EXCHANGES & STORE CREDIT: Once your return label and package are scanned in by USPS, your new order will be automatically placed. You’ll receive your order confirmation via email for the new item(s), or a redemption code to make your new purchase if store credit was requested.
THE PACK + MINI PACK: We have a 30-day return policy for The Pack + Mini Pack. All returns must include the tags attached. If you'd like to return, head over to our Returns Portal, fill out your email and order number, and we'll send you a return label.
To cover our return shipping and restocking fees, we’ll deduct $5 from your purchase order. Once we’ve received your return, we’ll process your refund within 7-10 business days. If you return your Pack without the original tags, we can’t accept your return for quality assurance reasons.
THE CROSSBODY STRAP & WAISTBAND EXTENDER: We have a 30-day return policy for The Waistband Extender and Crossbody Strap. All returns must include the tags attached. If you'd like to return, head over to our Returns Portal, fill out your email and order number, and we'll send you a return label.
To cover our return shipping and restocking fees, we’ll deduct $5 from your purchase order. Once we’ve received your return, we’ll process your refund within 7-10 business days. If you return your Waistband Extender and Crossbody Strap without the original tags, we can’t accept your return for quality assurance reasons.
THE POD, CHANGING PAD, & TEETHERS: Our Changing Pads, Pods, and Teethers are not a case of “try before you buy,” and you can probably guess why. For sanitary reasons and to prevent the spread of germs, we can’t accept returns. Try using your Pod to hold lipstick, earbuds, or cash if you’re not using it for pacifiers!
SPECIAL OFFERS
Occasionally Tushbaby will offer special promotions to its customers. This can include a gift with purchase, Buy One Get One deals, free shipping, manufacturer offers, or other promotional activity associated with a product purchase. These offers may be for a limited time only. Offers cannot be applied to orders placed before or after the designated promotional period. Discount codes do not apply to bundles and cannot be combined with other discount codes. If the customer purchases items in a bundle and wishes to return part of the order, the price difference will be deducted from the customer’s return refund. If the customer redeems an offer for a free gift with purchase, and later wishes to return part or all of their order, the customer must include the free item in their return. For orders that include a free gift where the gift was not included in the original purchase amount, if the customer does not include the free item in their return, the cost of the free item will be deducted from the return refund.
All BOGO (Buy One, Get One) deals are final sale. All items discounted 50% off or higher are final sale.
Warranty Term: 1 year from date of purchase on purchases within the U.S. We do not cover warranties on purchases outside the US.
Details: Tushbaby is made with craftsmanship and all high-quality materials that are safe for you and your baby. We are owned and operated by three moms from California who believe you get what you pay for, and that you and your baby deserve only the best.
We stand behind our products! All Tushbabies, Snugs, & Waistband Extenders purchased within the U.S. come with a 1-year product warranty, which covers any manufacturer defects. All other products include a 90-day warranty. Our warranty doesn’t cover normal wear and tear, loose threads, misuse, or damages caused by the user. So like, spaghetti sauce stains wouldn’t fly.
To submit a warranty claim or request replacements for broken parts, please complete our quick warranty form. We’ll get you the support you need STAT.
For any additional questions or troubleshooting, please email us at customerlove@tushbaby.com or visit our FAQ.
For tips on how to use and care for your Tushbaby, check out our user manual.
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