TUSHBABY CARRIER:

Return your Tushbaby within 30 days from the day it was shipped — in the original box with the tags still attached—and we’ll refund 100% of your purchase. We will provide a prepaid shipping label for all Tushbaby Carrier returns at no cost to you.

EXCHANGES & STORE CREDIT: Once your return label and package are scanned in by USPS, your new order will be automatically placed and you’ll receive an email with your order confirmation for the new item(s), or a redemption code to make your new purchase if store credit was requested.

INTERNATIONAL ORDERS (ALL ORDERS OUTSIDE THE USA):
We are unable to provide prepaid return labels for international orders at this time. Please reach out to customerlove@tushbaby.com if you would like to start an international return/exchange.

INSTRUCTIONS: Just enter your email address and order number below to generate your pre-paid return shipping label. Upon receipt of your returned item(s) your refund will be processed and a credit will automatically be applied to your original method of payment within 1-3 business days.


ALL OTHER PRODUCTS 

TOTE & THE PACK:
We have a 30-day return policy for Totebaby and The Pack. If you don’t love them, please send yours back to us at the address below. Make sure you write your order number on a piece of paper and include that with your shipment. Return shipping for Totebaby and The Pack is paid for by the customer. All returns must include the original retail packaging, dustbag (for Totebaby), and tags attached. 

Tushbaby
c/o Momentum Shipping
553 North Kays Drive
Kaysville, UT 84037

Once we’ve received your return, we’ll process your refund within 10 business days. If you send your Totebaby or Pack without the original tags, we can’t accept your return for quality assurance reasons. For any additional questions, please email us at customerlove@tushbaby.com.

PACI POD & CHANGING PAD: Our Changing Pads & Paci Pods are not a case of “try before you buy,” and you can probably guess why. For sanitary reasons and to prevent the spread of germs, we can’t accept returns. Try using your Paci Pod to hold lipstick, AirPods, or cash if you’re not using it for pacifiers!


WARRANTY: 

Warranty Term: 1 year from date of purchase 

Details: Tushbaby is made with craftsmanship and all high-quality materials that are safe for you and your baby. We are owned and operated by three moms from California who believe you get what you pay for, and that you and your baby deserve only the best.

We stand behind our products! All Tushbabies & Waistband Extenders come with a 1-year product warranty, which covers any manufacturer defects. All other products include a 90-day warranty. Our warranty doesn’t cover normal wear and tear, loose threads, misuse, or damages caused by the user. So like, spaghetti sauce stains wouldn’t fly.

To submit a warranty claim or request replacements for broken parts, please complete our quick warranty form. We’ll get you the support you need STAT. 


For any additional questions or troubleshooting, please email us at customerlove@tushbaby.com or visit our FAQ.

For tips on how to use and care for your Tushbaby, check out our user manual.

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